Hot Potato and the E-mail Inbox....
I’ve never thought myself to be OCD in anyway, but lately I find myself consumed with my e-mail inbox. You see, I use my inbox as a sort of “to-do” list. If a matter needs to be dealt with, it stays in my inbox until it’s either been dealt with by me or had become someone else’s problem. Once it’s been addressed, it gets moved out of the inbox and into a customer specific folder. Out of sight, out of mind. Life is good, but... Around my workplace, it’s like a big ole game of “hot potato”. Something comes in and of course, it needs to be dealt with ASAP. Sending a response to the person immediately is the ideal course of action, but lately, I’ve noticed a new mentality forming around here. I like to call it a “stall tactic” and my boss is the king of such tactics. If you ask him a question, you will get at least three questions in return and at least one of them will send you off on a wild goose chase…to places unknown, where no one has gone before and no one will go again. ...